Senior UX Designer — Freelance  |  Client Confidential  |  Remote  |  February 2026 – March 2026

• Defined role-based workflows for loan officers, underwriters, and processors with stakeholders and SMEs; mapped them to a modular information architecture and produced detailed wireframe specs for core screens in Figma.
• Architected structured requirements.md prompts and AI guardrails, then used Figma Make to generate initial UI layouts and interaction patterns — accelerating iteration while maintaining design system consistency.
• Designed end-to-end mortgage-operations SaaS portal dashboard including user taxonomy and task flows.

UX Researcher — Freelance  |  AnswerLab  |  Remote  |  September 2025 – January 2026

• Planned and executed custom research studies using mixed methodologies, analyzing user behavior to guide product decisions and evaluate designs.
• Communicated findings through clear, compelling narratives that resonated with executives and cross-functional partners.
• Managed concurrent research projects, setting priorities and delivering key insights within fast-paced, evolving environments.

UX Researcher/Designer — Freelance  |  Colgate-Palmolive (Hill's Pet)  |  Remote  |  February 2025 – August 2025

• Spearheaded user research and usability testing initiatives, delivering actionable insights that directly informed product design decisions.
• Introduced AI-generated user personas using Claude, deepening the team's understanding of target users and increasing design strategy effectiveness.
• Developed and delivered stakeholder presentations communicating research findings and driving data-informed decisions.

Senior UX Designer — Freelance  |  Verizon  |  Remote  |  July 2024 – February 2025

• Led UX design for critical internal business systems, ensuring functionality, efficiency, and alignment with user needs — resulting in minimized downtime and increased productivity.
• Designed and implemented new Figma components and workflows for internal systems, optimizing processes and enhancing user satisfaction.
• Conducted comprehensive competitor analysis and usability audits, identifying actionable improvements that kept the API team competitive.

Senior UX Designer — Freelance  |  Walmart  |  Remote  |  March 2024 – May 2024

• Researched employee needs via journey mapping and Lean UX, then redesigned the internal HR application improving access to payroll, HR, and career-development tools.
• Designed a desktop and responsive messaging application for internal HR communications; usability testing confirmed faster response times and higher employee satisfaction.

Senior UX Designer / Information Architect  |  Nielsen Global Solutions  |  New York, NY  |  August 2021 – September 2023

• Led end-to-end UX process for internal business applications, integrating design seamlessly into the product development lifecycle.
• Crafted detailed Figma wireframes and developed interactive prototypes for efficient design testing within rapid development cycles.
• Mentored junior designers through weekly critiques and hands-on workshops, accelerating team delivery of design assets.

Senior UX Designer — Freelance  |  30 Capital Real Estate  |  New York, NY  |  January 2021 – June 2021

• Designed and maintained user interfaces for real estate applications using Adobe Creative Suite and Figma, resulting in a more intuitive navigation experience.

Senior UX Designer — Freelance  |  Live Area Labs  |  New York, NY  |  September 2020 – December 2020

• Designed website pages and interactive elements for HCPs and patients; ran A/B tests and surveys to refine layouts, improving navigation clarity and user satisfaction.
• Established cloud-based AWS environments for prototyping, testing, and user research, enabling rapid iteration without physical hardware.

Senior UI/UX Designer — Freelance  |  Allied World  |  New York, NY  |  January 2020 – May 2020

• Led end-to-end redesign of the Allied World insurance underwriting portal using Design Thinking and Lean UX, delivering Sketch/Axure wireframes that streamlined stakeholder approvals.
• Minimized user errors through structured usability testing, identifying key pain points and driving iterative enhancements.

Senior UI/UX Designer — Freelance  |  Haymarket Media  |  New York, NY  |  January 2019 – May 2019

• Spearheaded transformation of a medical continuing education site, integrating a Salesforce shopping cart component to ensure seamless UX and efficient transactions.
• Facilitated Design Thinking strategy sessions leading to optimal design solutions; executed a comprehensive content audit to ensure smooth site migration.

Senior UX Designer — Freelance  |  Provantage X  |  New York, NY  |  May 2019 – September 2019

• Designed an administrative dashboard and front-end UI for a media ad-buy brokerage system, reducing onboarding time for internal users.
• Enhanced user satisfaction across a suite of high-traffic mobile apps averaging 500K monthly users by redesigning user-flow diagrams.

Senior UX Designer — Freelance  |  Cognizant (Client: JP Morgan Chase)  |  Jersey City, NJ  |  October 2018 – December 2018

• Conducted 80+ hours of usability testing across multiple banking applications, implementing user-centered design principles to improve usability and visual consistency.

Senior UX Designer/Architect — Freelance  |  Estée Lauder  |  New York, NY  |  June 2017 – September 2018

• Directed revamp of e-commerce platforms, web portals, and mobile apps using Sketch, Miro, and Lean UX within an Agile workflow — delivering a more intuitive experience and faster checkout flow.
• Leveraged Salesforce and Salesforce Lightning Component Library to establish user-friendly interfaces for shopping cart sites.
• Designed and maintained pattern libraries and design artifact systems for iOS, Android, and desktop solutions.

Senior UX Designer — Freelance  |  IBM  |  New York, NY  |  April 2017 – June 2017

• Engineered a comprehensive UX redesign for a high-profile e-commerce platform, boosting customer satisfaction scores by 25% and increasing conversion rates by 15% through user-centered design and rigorous A/B testing.
• Led Design Thinking workshops with product owners to define desktop and mobile interface requirements, producing user stories and design specs that guided development.

Senior UX Designer — Freelance  |  Wunderman Health  |  New York, NY  |  October 2016 – March 2017

• Implemented user-centric design principles across 10+ projects for high-profile healthcare clients, resulting in a 30% average increase in user engagement and a 20% boost in customer satisfaction scores.

Senior UX Designer — Freelance  |  Wolters Kluwer  |  New York, NY  |  September 2015 – September 2016

• Deployed large-scale features and enhancements to web-based software applications; conducted competitor analysis and usability audits to identify improvement opportunities.
• Prepared and maintained design documentation including style guides and design systems to ensure consistency across products and platforms.

UX Design Lead — Freelance  |  Avon  |  White Plains, NY  |  August 2013 – May 2014

• Managed UX design team for Avon's Service Modal Transformation initiative, overseeing timely completion of design projects within a collaborative environment.
• Executed thorough research and analysis to understand user needs, goals, and pain points; built wireframes, prototypes, and visual designs that increased task efficiency.

Bayer HealthCare · Penton Media · AIG · NYSE · Showtime · Scholastic Books · Standard & Poor's · Sapient (Citi Investments, Credit Suisse) · Digitas · Grey Health Group · Harrison & Star · McGarry Bowen · Medicus · Ruder Finn · Renegade Marketing · MRM Worldwide · Evoke Interactive · Corsair Studios

Nielsen/Norman Group Usability Award    2005
Northwestern Mutual

IBM Certified Design Thinking Practitioner    2017
IBM

Cinematography Technology
Milwaukee Area Technical College  ·  Milwaukee, WI